Certified Apartment Supplier (CAS)

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For professionals who provide products and services to the multi-family housing industry, understanding the “client side” of the business is the key to unlocking long-term partnerships and increasing sales. The Certified Apartment Supplier (CAS) credential is the premier professional certification designed specifically to bridge the gap between suppliers and apartment managers. This guide provides an exhaustive look at everything you need to know to earn and maintain this prestigious designation.

What is the Certified Apartment Supplier (CAS)?

The Certified Apartment Supplier (CAS) is a nationally recognized professional certification designed for vendors, suppliers, and service providers who work within the apartment industry. It provides these professionals with an “insider’s view” of how apartment communities are managed, allowing them to better align their products and services with the needs of property managers and owners.

  • Official Exam Name & Acronym: Certified Apartment Supplier (CAS)
  • Conducting Body/Authority: The National Apartment Association (NAA). Founded in 1939, the NAA is the leading voice for the rental housing industry, representing more than 82,000 members and over 10 million rental units globally.
  • Purpose of Exam: Professional Certification. It is designed to enhance the professional status of suppliers and help them understand the daily challenges faced by their customers (apartment managers).
  • Geographic Validity: Primarily recognized across the United States and Canada, though the NAA’s reputation gives the credential weight in international real estate markets.
  • Level of Competence: Specialist level. It demonstrates that a supplier has a foundational understanding of multi-family operations, including marketing, financial management, and legal responsibilities.
  • Brief History: The CAS was established by the NAA to create a standardized language between property managers and the vendors who serve them. It has evolved from a basic seminar-style course into a rigorous, proctored examination process.

Who Can Take the Certified Apartment Supplier (CAS)? (Eligibility Requirements)

The CAS is not an entry-level certification for those outside the industry; it requires active participation in the apartment supplier sector.

Eligibility Checklist

  • Academic Requirements: There is no specific degree required (e.g., no Bachelor’s degree necessary). A High School Diploma or GED is generally expected.
  • Experience Requirements: Candidates must have been active in the apartment industry for at least 12 months in a supplier/service provider role. This can be completed before or during the course of study, but the designation is not awarded until the 12-month mark is hit.
  • Course Completion: You must complete the CAS training program, which consists of several modules (shared with the Certified Apartment Manager/CAM program).
  • Documentation Checklist:
    • Proof of employment with a supplier company.
    • Completed application through a local NAA affiliate or the NAA website.
    • Valid government-issued photo ID (Driver’s License or Passport) for exam registration.
  • Language Proficiency: The exam is conducted in English. While no formal IELTS/TOEFL score is required, a professional working proficiency is necessary to understand the legal and financial terminology.

Summary of Eligibility

  • Membership
  • Requirement Details
    Work Experience Minimum 12 months in the apartment supplier industry
    Education High School Diploma or equivalent
    Coursework Completion of CAS/CAM modules
    Must be an NAA member (usually through a company membership)

    How to Register for the Certified Apartment Supplier (CAS)

    Exam Schedule & Availability

    • Exam Frequency: On-Demand. Once you complete the required coursework, you can schedule your exam at any time within your eligibility window.
    • Registration Windows: You can register for the course at any time through the NAA’s “VNAA” (Virtual NAA) portal or a local affiliate.
    • Scheduling Flexibility: High. Exams are scheduled through Meazure Learning (formerly Scantron) or at local NAA affiliate testing sites.

    Exam Fees (Detailed Breakdown)

    Fee Type Estimated Cost (USD)
    CAS Course Enrollment (Member Rate) $450 – $600
    CAS Course Enrollment (Non-Member Rate) $700 – $900
    Examination Fee Included in Course Enrollment
    Retake Fee $60 – $100 per attempt
    Annual Renewal/Dues $50

    Note: Prices vary significantly by local NAA affiliate (e.g., Texas Apartment Association vs. Apartment Association of Greater Los Angeles).

    Booking Process

    1. Create an Account: Visit the NAA website and create a profile.
    2. Enroll in the Course: Choose between “Online” through NAA or “In-Person” through a local affiliate.
    3. Complete Modules: You must complete all required modules before the exam link is released.
    4. Schedule Exam: You will receive an “Eligibility Confirmation” email from Meazure Learning. Follow the link to choose a date for either a physical testing center or a Live Remote Proctored (LRP) exam.

    Retake Policy

    • Waiting Period: You must wait 7 days between attempts.
    • Maximum Attempts: Candidates have 6 months from the date of course completion to pass the exam. Within that window, you can retake it as many times as needed (paying the retake fee each time).

    Score Validity

    The exam result does not expire; however, the designation requires annual renewal. You must complete 3 Continuing Education Credits (CECs) annually and pay a $50 renewal fee to keep the CAS initials after your name.

    Certified Apartment Supplier (CAS) Exam Format & Structure

    Exam Format

    • Delivery Method: Computer-Based Test (CBT).
    • Proctoring: Available via Live Remote Proctoring (LRP) at home or in-person at a Meazure Learning testing center.

    Timing & Duration

    Feature Details
    Total Exam Duration 2 Hours (120 Minutes)
    Number of Sections 1 Comprehensive Exam
    Break Allowances No scheduled breaks (timer does not stop)

    Question Count & Types

    • Total Questions: 100 questions.
    • Question Type: 100% Multiple Choice (Single Answer).
    • Experimental Questions: Occasionally, 5-10 unscored questions may be included for psychometric testing.

    Syllabus & Content Domains

    Domain Topics Covered Weightage (Approx)
    Industry Essentials Types of ownership, property classifications, industry terminology 15%
    Marketing Market analysis, branding, inspections, and relationship selling 20%
    Financial Management ROI, NOI, GPR, budgeting, and financial reporting 20%
    Property Maintenance Preventative maintenance, service requests, and contractor roles 15%
    Risk Management Insurance, OSHA, emergency preparedness, and liability 15%
    Legal Responsibilities Fair Housing, ADA, and landlord-tenant laws 15%

    How is the Certified Apartment Supplier (CAS) Scored?

    • Passing Threshold: A score of 70% or higher is required to pass.
    • Negative Marking: No. Points are not deducted for incorrect answers. It is in your best interest to answer every question.
    • Scoring Mechanics: Your raw score (number of correct answers) is used to determine the percentage. There is no complex “scaled scoring” like the SAT or GRE.
    • Result Declaration: For CBT exams, you will receive a pass/fail notification immediately upon submission. A detailed score report is emailed within 24 hours.

    How Difficult is the Certified Apartment Supplier (CAS)?

    The CAS is rated as Moderate. For suppliers who have worked in the industry for years, the “Industry Essentials” section may be easy, but the “Financial Management” (calculating Net Operating Income) and “Legal Responsibilities” (Fair Housing laws) sections often prove challenging.

    Historical Pass Rates

    While the NAA does not publish exact annual pass rates, internal industry data suggests:

    • First-time pass rate: Approximately 75%.
    • Most Challenging Topic: Financial Management (specifically calculating Variances and ROI).

    Certified Apartment Supplier (CAS) vs. Similar Certifications

    Feature CAS (NAA) CAM (NAA) ARM (IREM)
    Primary Audience Vendors/Suppliers Property Managers Site Managers
    Focus Supplier Perspective Management/Operations Residential Management
    Difficulty Moderate Challenging Moderate/High
    Total Cost ~$500 ~$800 – $1,000 ~$700 – $900
    Time to Complete 1-2 Months 3-6 Months 6 Months

    When to choose CAS: Choose CAS if you are a salesperson, account manager, or business owner who sells to apartment communities. If you actually want to manage the buildings, go for the CAM.

    How to Prepare for the Certified Apartment Supplier (CAS)

    Recommended Study Timeline

    • Total Prep Time: 40-60 hours.
    • Week 1-2: Attend/watch all NAA modules (Industry Essentials, Marketing).
    • Week 3: Focus on Financial Management formulas.
    • Week 4: Review Fair Housing and Risk Management.
    • Week 5: Practice exams and terminology flashcards.

    Best Study Resources

    • NAA E-Textbooks: The primary source for all exam questions.
    • NAA Flashcards: Available through the NAA website for key terms like “Effective Gross Income” and “Curbside Appeal.”
    • Local Affiliate Review Sessions: Many local chapters offer a “Cram Session” before the exam.

    What to Expect on Certified Apartment Supplier (CAS) Exam Day

    • Check-in: If testing remotely, you must log in 15 minutes early for a system check and room scan.
    • Identification: You must show a valid government ID to the camera or the testing center proctor.
    • Prohibited Items: No phones, smartwatches, or outside calculators. An on-screen calculator is provided within the testing interface.
    • Environment: If testing at home, you must be in a quiet, private room with a clear desk.

    After Passing the Certified Apartment Supplier (CAS)

    Once you pass, you can officially use the “CAS” designation after your name. You will receive a digital badge for LinkedIn and a physical certificate in the mail.

    • Career Opportunities: National Account Manager, Regional Sales Director (Multi-family), or Consultant.
    • Continuing Education: You must earn 3 CECs per year. These can be earned by attending NAA conferences, local affiliate seminars, or webinars.

    Frequently Asked Questions about the CAS

    1. Do I have to take the CAM course to get the CAS? No, but the CAS curriculum uses several of the same modules as the CAM course.
    2. Is the CAS exam open book? No, it is a closed-book, proctored exam.
    3. Can I take the exam before I have 12 months of experience? Yes, you can take the exam, but the NAA will not officially grant the designation until you prove 12 months of industry experience.
    4. What happens if I fail the exam? You can retake it after 7 days by paying the retake fee.
    5. Is there math on the exam? Yes, you will need to calculate basic financial metrics like occupancy percentages and net operating income.
    6. Does the CAS help with sales? Yes, it builds trust with property managers who see you as an educated partner rather than just a salesperson.
    7. How long is the CAS valid? It is valid for one year, renewable annually with CECs.
    8. Is the exam available in Spanish? Currently, the CAS exam is primarily offered in English.
    9. Can I take the course online? Yes, the NAA offers a 100% online version of the CAS coursework.
    10. What is the passing score? 70%.
    11. Do I need a calculator? An on-screen calculator is provided; you are generally not allowed to bring your own.
    12. Can I use the CAS logo on my business cards? Yes, once you are officially certified and your dues are current.

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