National Apartment Leasing Professional (NALP)

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If you are looking to solidify your career in the multi-family housing industry, the National Apartment Leasing Professional (NALP)—now officially rebranded as the Certified Apartment Leasing Professional (CALP)—is the industry’s premier credential. This guide provides a comprehensive deep dive into everything you need to know to earn this prestigious designation, from eligibility and costs to exam structure and study strategies.

What is the National Apartment Leasing Professional (NALP)?

The National Apartment Leasing Professional (NALP) is a nationally recognized professional certification designed to enhance the skills of leasing consultants. In 2020, the administering body rebranded the NALP to the Certified Apartment Leasing Professional (CALP) to better reflect the professional stature of the role, though many in the industry still refer to it by its original acronym.

  • Official Exam Name & Acronym: Certified Apartment Leasing Professional (CALP); formerly National Apartment Leasing Professional (NALP).
  • Conducting Body/Authority: The National Apartment Association (NAA). Founded in 1939, the NAA is the leading voice for the apartment housing industry, representing more than 82,000 members and over 10 million rental housing units globally.
  • Purpose of Exam: Professional Certification. It is designed to validate the knowledge of leasing professionals, ensuring they possess the sales, marketing, and legal expertise required to maintain high occupancy rates and provide excellent resident service.
  • Geographic Validity: Primarily recognized across the United States and Canada. It is the gold standard for property management firms operating in North America.
  • Level of Competence: Entry-to-Mid level. It is the first “rung” on the NAA professional development ladder, demonstrating that a candidate has mastered the essentials of apartment leasing.
  • Brief History: Established decades ago by the NAAEI (National Apartment Association Education Institute), the program was updated significantly in 2020 to include modern digital marketing techniques and more robust fair housing training.

Who Can Take the National Apartment Leasing Professional (NALP)? (Eligibility Requirements)

The NAA has designed the CALP/NALP to be accessible, yet it requires a baseline of practical experience to ensure the credential carries weight in the job market.

Eligibility Checklist

  • Academic Requirements: No specific university degree is required. A High School Diploma or GED is recommended but not strictly mandated by the NAA.
  • Experience Requirements: Candidates must have at least six months of onsite property management experience. This experience can be completed while taking the course, but the credential will not be awarded until the six-month milestone is reached.
  • Documentation Checklist:
    • Proof of employment/experience (verified through the NAA Dashboard).
    • Valid Government-issued ID (Driver’s License or Passport) for exam proctoring.
    • Completed CALP enrollment application via a local NAA affiliate or the NAA website.
  • Language Proficiency: The exam is conducted in English. While there is no formal IELTS/TOEFL requirement, a high school level of English proficiency is necessary to navigate the legal and fair housing modules.
  • Background Check: The NAA does not conduct a criminal background check for the certification itself, though most employers in the industry will require one for the prerequisite employment.

Summary of Eligibility

Requirement Details
Minimum Experience 6 Months in Property Management
Education High School Diploma (Recommended)
Age 18 Years or older
Documentation ID, Proof of Experience, Application Form

How to Register for the National Apartment Leasing Professional (NALP)

Exam Schedule & Availability

  • Exam Frequency: On-Demand. Once you complete the required coursework, you can schedule your exam at any time.
  • Registration Windows: Open year-round.
  • Scheduling Flexibility: You have six months from the date of purchase to complete the course and pass the exam.

Exam Fees (Detailed Breakdown)

Fee Category Estimated Cost (USD)
NAA Member Rate (Online Course) $450.00
Non-Member Rate (Online Course) $600.00
Exam Retake Fee $60.00 – $80.00
Annual Renewal Fee $50.00
Total Estimated Initial Cost $450 – $600

Note: Prices may vary slightly depending on your local NAA affiliate.

Booking Process

  1. Create an NAA Account: Visit the NAA official website and create a “Single Sign-On” account.
  2. Purchase the Course: Select either the “Online CALP” or find an “In-Person” class through a local affiliate.
  3. Complete Modules: You must complete all 7 modules of the CALP curriculum.
  4. Schedule the Exam: Upon completion, you will receive an “Exam Eligibility” notification. Exams are proctored through ProctorFree (remote) or at a designated testing center.

Retake Policy

  • If you fail the exam, you must wait 7 days before your first retake.
  • Subsequent attempts may require longer waiting periods or additional study.
  • There is no limit to the number of attempts, but each retake incurs a fee.

National Apartment Leasing Professional (NALP) Exam Format & Structure

Exam Format

  • Delivery Method: Computer-Based Test (CBT).
  • Proctoring: Online via remote proctoring (ProctorFree) or in-person at an affiliate office.

Timing & Duration

Section Duration
Total Exam Time 2 Hours (120 Minutes)
Tutorial/Sign-in 10-15 Minutes

Question Count & Types

  • Total Questions: 100 questions.
  • Question Types: 100% Multiple Choice.
  • Experimental Questions: Occasionally, the NAA includes 5-10 unscored questions for statistical purposes, but these are not explicitly identified.

Syllabus & Content Domains

Domain Topics Covered Weightage (Approx)
Keys to Success Professionalism, Time Management, Career Paths 10%
Leasing & the Internet Digital Marketing, Social Media, Online Reputation 15%
The Market Survey Competitive Analysis, Neighborhood Trends 15%
Legal & Fair Housing ADA, FHA, Local Laws, Screening Criteria 25%
Product Knowledge Property Features, Benefits vs. Features 10%
The Sales Process Relationship Selling, Overcoming Objections, Closing 15%
Resident Retention Renewals, Customer Service, Community Building 10%

How is the National Apartment Leasing Professional (NALP) Scored?

  • The Passing Threshold: Candidates must achieve a score of 70% or higher to pass.
  • Scoring Mechanics: There is no negative marking. You are encouraged to answer every question.
  • Result Declaration: For the online exam, you typically receive a “Pass/Fail” notification immediately upon submission. A detailed score report follows via email within 24-48 hours.
  • Score Validity: Once you pass and meet the 6-month experience requirement, the certification is valid as long as you maintain your annual dues and Continuing Education Credits (CECs).

How Difficult is the National Apartment Leasing Professional (NALP)?

The CALP/NALP is considered Moderate. While the sales and marketing sections are intuitive for those with people skills, the Fair Housing and Legal sections are rigorous and require memorization of specific laws and protected classes.

Historical Pass Rates

Category Estimated Pass Rate
First-time Pass Rate 75% – 80%
Overall Pass Rate 90% (after retakes)

NALP vs. Similar Certifications

Feature NALP/CALP (NAA) CAM (NAA) ARM (IREM)
Level Entry/Leasing Management Management Specialist
Focus Sales & Marketing Operations & Finance Residential Management
Experience Needed 6 Months 12 Months 12 Months
Approx. Cost $450 $850+ $700+

How to Prepare for the National Apartment Leasing Professional (NALP)

Recommended Study Timeline

  • Total Preparation Time: 4 to 6 weeks.
  • Study Hours: 5-10 hours per week.

Best Study Resources

  • NAA CALP eBook/Print Manual: The primary source of all exam questions.
  • Skill Checks: Each module in the NAA course ends with a “Skill Check.” If you can answer these without looking at your notes, you are ready.
  • Fair Housing Guidelines: Study the HUD.gov fair housing posters and guidelines extensively.

What to Expect on Exam Day

  • Identification: You must present a valid photo ID to the webcam (if remote) or the proctor.
  • Environment: If taking the exam at home, you must be in a quiet, private room. The proctor will ask for a 360-degree scan of your workspace.
  • Prohibited Items: No cell phones, dual monitors, notes, or “smart” watches are allowed.

After Passing the National Apartment Leasing Professional (NALP)

  • Digital Badge: You will receive a digital badge via Credly to display on your LinkedIn profile and email signature.
  • Continuing Education: You must complete 3 Continuing Education Credits (CECs) annually to keep the certification active.
  • Career Impact: Many property management firms offer a salary increase (typically 5-10%) or a one-time bonus upon completion of the CALP.

Frequently Asked Questions

  1. Is NALP the same as CALP? Yes, the NAA officially changed the name from NALP to CALP in 2020.
  2. Do I need a real estate license? No, CALP is a professional certification, not a state-issued real estate license. However, some states may require a leasing license in addition to this.
  3. How long is the certification valid? It is valid for life, provided you pay the $50 annual renewal fee and complete 3 CECs.
  4. What happens if I don’t have 6 months of experience yet? You can still take the course and the exam, but your certificate will be held until you reach the 6-month mark.
  5. Can I take the exam in Spanish? Currently, the official NAA exam is only offered in English.
  6. Is the exam open book? No, it is a closed-book, proctored exam.
  7. How many questions are on the exam? 100 questions.
  8. What is the most difficult part of the exam? Most students find the Fair Housing laws and the Market Survey calculations to be the most challenging.
  9. Can I work in any state with this? Yes, it is a national certification recognized across the U.S.
  10. How much does the annual renewal cost? $50 per year.

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